Our Workshops are open, but our showrooms remain closed.
Our workshops are open for servicing, MOT’s and repairs of vehicles. Our communication lines and online stores are also open for business, and we’re selling many vehicles, parts, accessories and clothing remotely or online. We’re able to facilitate handovers of vehicles, parts, accessories and clothing in a ‘click-and-collect’ type manner. But what should you expect from us right now?
Here are some of the essentials you need to know.
We are working on an appointment only basis, unfortunately if you don’t have an appointment, we will not be able to assist. Please get in contact to pre-order your vehicle, parts, accessories, clothing or service / repair and we will arrange a convenient time for you to collect your goods, deliver them to your home, or undertake your service.
Visible safety measures & social distancing.
It’s simply not business as usual, it’s business in the new normal (for now!). This means you can expect clear safety signage directing 2m social distancing measures. Team members may be wearing their optional PPE including masks and gloves, and hand sanitisers are available. All team members will be using cleaning materials on all touch points including door handles, pens, surfaces, vehicle keys and vehicle controls. We also have processes in place to manage a safe check in and checkout of all customer service vehicles and the handovers of new vehicles, parts, accessories and clothing.
Cashless & remote transactions.
For you safety and convenience we have adopted a cashless environment moving forward. And in the meantime we will ring ahead to facilitate the payment of all invoices. We hope this change will aid your safe checkout by keeping things running efficiently with minimal requirement for touching our equipment.
A lower number of team members than usual and different store hours.
As we reopen the business over the next weeks and months, we are redeploying our team back in in line with customer demand. We are also altering our store hours and, in some cases, using shift patters to maximise safety. You will notice we have much smaller numbers of people at the stores, and they are working very hard to fulfil our customer’s needs. We would ask for your understanding as we all learn to work in some unusual circumstances.
No handshakes, but the usual smiles.
We are working hard to provide the excellent customer experience’s you’ve grown to love from us. And even though we may be social distancing, you can still expect a smile and some friendly banter with us.
Thank you on behalf of the LIND team for your loyalty and understanding at this time.
Russell Dacre, MBE